Shipping and Delivery Policy
The estimated average delivery time of the products is 15 to 20 working days, and there may be variations in the time by the carriers.
All purchases have a tracking code that will be sent to the customer's email within 3 working days, which can be tracked from leaving the country of origin to arriving at their home.
Delivery is always made by the Post Office, however, in some cases, such as absent recipient, regions with delivery restrictions, among other reasons, the Post Office may leave a notice to pick up the products at the agency closest to the address provided.
Based on our experience, 85% of products are delivered within 20 days of posting, or even less.
If the order is for 2 or more products, they can be shipped separately and a tracking code will be issued for each product.
We ask you to pay attention to filling in the delivery address to ensure that it is made within the established deadline. Remembering that it cannot be changed after 24 hours of placing the order on the website, because within this period the product is already separated for shipping, and it will also not be possible to cancel the purchase after 24 hours.
As it is an international order, the information in the tracking on the couriers website may occur between 3 to 5 business days after the information of the tracking code. Products damaged during transport are the responsibility of the postal services.
The completion of the delivery address must be reviewed by the buyer
before confirming the purchase, and if the product is returned due to an incorrect address or insufficient data, it will be the sole responsibility of the customer. In case of attempted delivery by the Post Office without result, remaining at the agency available to be picked up, but not being returned to the sender abroad. After confirmation of reshipment, the delivery period will take effect from the date of this confirmation, which will be recorded in the order register.
As it is an import service, any and all merchandise is subject to bureaucracy or customs taxes. Red Flag is responsible for possible costs (fees, charges and taxes) accrued by the government. The customer who is taxed has 48 hours to contact the company, sending the completed document to the post office that corresponds to the taxation. In case of reshipment, a new delivery period will apply. Any questions regarding deadlines, our team will always be available through the website's service channels or via email: firstname.lastname@example.org. When making a purchase, the customer will comply with the conditions and rules determined by Red Flag.